Customer Retention - Key to Healthy Business
Navigating through the times of a pandemic, losing business and with an overall puzzled state of economy, many companies and retailers are losing not only business but clients, yes with a minute line of difference, there is a difference in both. We have been hearing from frinds and people asking similar questions, "New clients are tough at this time, are you getting back your old ones?" Fortunately, Yes
'Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely.'- Wikipedia.
MegaSoftwares,
Delhi based Website designing and custom software development company, has always tried its best to pay attention to Client Retention while working on any projects or even just discussing about them. Customer retention depends upon the activities and actions taken to reduce the number of client defections. It's not that mistakes or misunderstandings don't happen. They do, what matters is how well you tackle them.However well established your company might be, remember, it's because of the customer out there. It's important to follow business ethics and establish and maintain good client relationships. This not only increases your customers' lifetime value and boosts your revenue, they have trusted you with their money after all, they deserve value in exchange.
Having delivering softwares applications like
custom content management system, intranet development, sales management software, energy management solutions and other cloud based applications to desirable names like aqualite shoes, action, tata power, motherson, vishal megamart, escorts, dr.shroff eye hospital etc. and
website designing and graphic designing and
SEO services to Veet, famous vascular and plastic surgeons in NYC, the Karamanoukian brothers and many others, we have tried our best to diligently establish and maintain healthy relationships. It not only brings you peace of mind from the trust and having delivered quality product, but also keeps them trusting you and coming back to you when required. Word of Mouth and good testimonials from them is an add on!
Having a healthy list gets you repeated work saving yyour costs on marketing some bit and once they trust you, they provide honest and valuable feedback and most of the retained customers are patient enough to help you overcome any shortcomings, what more can you ask for?!
So said the famous entrepreneur and adventurer, Richard Branson
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.”
We don't mind sharing what we try to follow, whether or not it returns a 100%sucess rate,depends on customer preception too.
Try these
simple humble ways to retain your clients.